Terms & Conditions
Effective date: 28 October 2026
These Terms & Conditions govern access to and purchases made through the SWAMIRAJ EYEWORLD website. By browsing the website or placing an order, you agree to these terms and the applicable policies published on the website.
1. Business Information
SWAMIRAJ EYEWORLD is operated by NITESH NANDKUMAR LOLE HUF, a Hindu Undivided Family business.
Address: 5/40, Shahu Corner, Ichalkaranji, Kolhapur, Maharashtra – 416115, India.
Email: niteshlole9@gmail.com
Phone / WhatsApp: +91 9850044223
2. Use of the Website
You agree to use the website for lawful purposes and to provide accurate information when placing an order or contacting customer support.
You must not misuse the website, attempt unauthorised access, interfere with its operation, or submit fraudulent order or payment information.
3. Product Information
We aim to display product descriptions, images, specifications, availability, and other relevant information as accurately as reasonably possible. Actual product appearance may vary slightly due to screen settings, lighting, or photographic presentation.
Please review the individual product page carefully before ordering. Contact us if you need clarification about a product.
4. Prices, Discounts, and Charges
The selling price and currency should be displayed on the product page before checkout. Applicable shipping charges and other mandatory fees should be shown before the order is completed.
Where a discount or promotional offer is advertised, its eligibility, applicable products, validity period, exclusions, and conditions should be made clear.
The amount shown in the final order summary should reflect the price and charges applicable to the purchase. If an apparent pricing or technical error occurs, we will review the order and communicate with the customer before taking any action permitted by applicable law.
5. Order Placement and Acceptance
Placing an order constitutes a purchase request. An automated order acknowledgement does not necessarily mean that the order has been finally accepted.
Orders may require verification of payment, delivery details, product availability, or other relevant information. If an order cannot be fulfilled, we will inform the customer and arrange any applicable refund in accordance with the published policy and applicable law.
6. Payments
Payments must be made using the payment options offered at checkout. Customers are responsible for providing accurate payment and order information.
Payment processing may be handled by third-party payment service providers, which may apply their own terms and privacy practices.
7. Shipping and Delivery
The estimated delivery time is 3–7 days, subject to location, availability, courier operations, and circumstances outside our reasonable control. Applicable shipping charges will be displayed at checkout.
For further details, please read the Shipping & Delivery Policy published on our website.
8. Cancellations, Returns, Exchanges, and Refunds
Eligible return requests must be submitted within 3 calendar days from the delivery date. Customers must contact support and obtain instructions before sending a product back.
Approved refunds will be initiated within 7 days after refund approval, subject to the Return, Refund & Cancellation Policy. The time taken for funds to appear in a customer's account may depend on the payment provider or bank.
Cancellation requests should be made as early as possible. A cancellation may not be possible after dispatch.
Please refer to the complete Return, Refund & Cancellation Policy for eligibility, return procedures, applicable charges, and processing details.
9. Third-Party Brand Names
Third-party brand names, where displayed, are used to identify or describe the relevant products or collections. Unless expressly stated and verifiable, SWAMIRAJ EYEWORLD does not represent itself as affiliated with, sponsored by, or officially authorised by those brands.
Brand names and trademarks remain the property of their respective owners.
10. Website Availability and Accuracy
We may update website content, product information, and store features when necessary. We aim to keep information accurate and available, but we do not guarantee uninterrupted access or that every page will always be free from technical errors.
We will not use changes to website terms to remove rights that customers have under mandatory applicable law.
11. Customer Complaints and Dispute Resolution
If you have a question, complaint, or dispute concerning an order, contact us first so we can review the issue.
Email: niteshlole9@gmail.com
Phone / WhatsApp: +91 9850044223
Please include your order number, contact details, and a description of the issue. We will review the complaint and respond within a reasonable period.
Nothing in these terms prevents a customer from exercising any consumer rights or using any complaint or dispute-resolution mechanism available under applicable law.
12. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of India, subject to applicable consumer-protection laws and other mandatory legal requirements.
Any dispute shall be handled by a court, consumer commission, or other competent authority with jurisdiction under applicable law. Nothing in this section is intended to restrict a consumer's statutory rights or access to a legally available forum.
13. Changes to These Terms
We may revise these terms to reflect changes to our services, operations, or legal requirements. The updated terms will be published on this page with a revised effective date. Changes will apply prospectively, subject to applicable law.
14. Contact Us
For questions about these terms or an order, contact:
SWAMIRAJ EYEWORLD
Operated by NITESH NANDKUMAR LOLE HUF
5/40, Shahu Corner, Ichalkaranji, Kolhapur, Maharashtra – 416115, India.
Email: niteshlole9@gmail.com
Phone / WhatsApp: +91 9850044223