Return, Refund & Cancellation Policy

Effective date: 28 October 2026

This policy applies to purchases made through SWAMIRAJ EYEWORLD. Please read the following conditions before placing an order.

1. Return Window

Eligible products may be considered for return within 3 calendar days from the date of delivery.

Contact us within this period to submit your return request. A request made within the return window is not automatically approved; the product must meet the eligibility conditions below.

2. Eligible and Ineligible Products

To be considered for a return, a product should:

• Be unused and in its original condition.
• Be returned with its original packaging, tags, accessories, and any items supplied with it, where applicable.
• Match the order for which the return request was submitted.
• Meet the conditions communicated by our customer-support team.

A return may be declined if the product shows signs of use, damage caused after delivery, missing components, or a condition inconsistent with the return requirements.

Any product-specific return exclusions must be clearly stated on the relevant product page or communicated before purchase. Please contact us if you are unsure whether an item is eligible.

If a product arrives damaged, defective, incorrect, or incomplete, contact us promptly with your order details and clear photographs, where applicable, so that we can review the issue.

3. How to Start a Return

To request a return:

1. Email niteshlole9@gmail.com within 3 calendar days of delivery.
2. Use the subject line: Return Request – Order #[Your Order Number].
3. Include your full name, order number, registered contact details, the product you wish to return, and the reason for the request.
4. For a damaged, defective, or incorrect product, include clear photographs where relevant.
5. Wait for instructions and return authorisation from our support team before sending the product back.

Our team will review the request and explain the next steps, including the return method and destination. Do not send a product to an address that has not been confirmed by our support team.

4. Return Shipping and Exchange Charges

The applicable return or exchange shipping charges depend on the circumstances of the request.

• For a change-of-mind return, the customer may be responsible for return shipping where this is disclosed and agreed before the return is confirmed.
• For a damaged, defective, or incorrect product, contact our support team for instructions before returning it.
• Any applicable pickup, return-shipping, or exchange charges will be communicated to the customer before the return or exchange is confirmed.

No undisclosed return or exchange charge should be assumed. Please obtain confirmation of the applicable charges and return destination from customer support before dispatching the item.

5. Restocking Fee

No restocking fee applies to eligible returns.

This does not remove the customer's responsibility for any return-shipping or exchange charge that has been clearly communicated and agreed to in advance, where applicable.

6. Refund Method and Processing Time

Once the returned product has been received or collected, inspected, and approved for a refund, we will initiate the refund within 7 days of approval.

Refunds will generally be made through the original payment method where supported by the payment provider. For orders paid using cash on delivery or another method that cannot receive a direct reversal, our support team will explain the available refund method and request the details necessary to process the refund.

The time taken for the refunded amount to appear in your account may depend on your bank, payment provider, or financial institution.

Shipping charges, payment-related charges, or other amounts will be handled according to the terms disclosed at purchase and applicable law.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at niteshlole9@gmail.com or +91 9850044223 and provide your order number.

• Before dispatch: You may request cancellation. We will confirm whether the order can be stopped.
• After dispatch: Cancellation may no longer be possible. Contact us for guidance under the applicable return policy.
• Refund for an approved cancellation: Where payment has already been collected, the refund will be initiated within 7 days after cancellation and refund approval.

A cancellation request is not confirmed until we communicate the outcome to you.

8. Contact Us

For return, exchange, cancellation, or refund assistance, contact:

SWAMI RAJ EYEWORLD

Operated by NITESH NANDKUMAR LOLE HUF

5/40, Shahu Corner, Ichalkaranji, Kolhapur, Maharashtra – 416115, India.

Email: niteshlole9@gmail.com

Phone / WhatsApp: +91 9850044223